Responsibilities
•    Ensure that guests checking in and checking out are handled according to apart hotel standards and that their expectations are met on a day-to-day basis.
•    Assist guests with all check-in procedures, Issue room keys, and answer any questions they may have.
•    Take extra care to address any special needs of guests, or possible guest complaints
•    Provide highest service standards to our guests, welcome them in an exceptionally warm, polite, friendly, and professional manner.
•    Provide additional information to the guests that are tailored to their preferences.
•    Post the relevant charges to the appropriate account, to provide the itemized bills to the guests, and make sure that they are delivered promptly and are accurate.
•    Ensure guest information is updated and accurate at all times.
•    Make all the needed orders on time and ensure the fine operation of the appartments.
•    Ensure that all front office interior and exterior, as well as furniture and equipment, are always clean and well maintained.