Imagine if your work transformed an entire industry, all while helping achieve a more sustainable future. That’s the kind of work we do here, at Pandas. Our mission? To push the mobile device ecosystem to 100% circularity - where for every 1 device that is bought, another 1 is traded in - just as easily.
We are an agile tech startup backed by industry pioneers. We develop state-of-the-art software and hardware that redefines how customers and businesses think about the lifecycle of mobile devices. We foster a culture of innovation in everything we do, all while ensuring a vibrant and fun workplace.
Does your heart beat faster reading these lines? Then we want you on our team! Join us in reshaping the future of the mobile tech industry.
Role Overview
As a Trade-In Support Agent at Pandas, you are at the cutting edge of our service, one of the most integral parts of making our AI-powered service work. You play a pivotal role in ensuring the quality and reliability of our global smart device trade-in service. Additionally, you will oversee the performance of Pandas' retail and online service worldwide, ensuring seamless operations, while serving as a point of contact for our business partners to resolve inquiries and concerns via the customer support application, email, or phone. Guiding partners through troubleshooting procedures to resolve issues efficiently is also part of your responsibilities. Adherence to company policies and procedures to maintain quality standards is essential.
💪 What you’ll need to bring:
- High school diploma or equivalent qualification.
- Proficiency in spoken and written English.
- Passion for smartphones and technology.
- Willingness to learn and evolve.
- Work autonomously and efficiently, even in fast-paced environments.
- Ability to work off-peak shifts to serve Pandas’ global business (US business hours)
Sounds like you? Here’s what you’ll do at Pandas.
👨💻 As a Customer Support Agent in Pandas, your responsibilities will include:
- Utilize Pandas' AI-powered grading software to evaluate smart device condition and apply standardized grading criteria to accurately assess the condition of each device.
- Oversee the performance of Pandas' retail and online service worldwide, ensuring seamless operations.
- Serve as a point of contact for our business partners, resolving inquiries and concerns via the customer support application, email, or phone.
- Guide partners through troubleshooting procedures to resolve issues efficiently.
- Adhere to company policies and procedures to maintain quality standards.
What we offer:
- Competitive full-time salary
- Private health insurance
- Self-development budget for online courses, books, summits, etc.
- Refurbished smartphone and top of the line equipment
- A great opportunity to grow at a fast scaling re-commerce startup