Manpower, on behalf of Kärcher, a worldwide leader of cleaning solutions with around 15.330 employees in 80 countries and innovative products for professional and domestic customers, is looking for a Customer Service Agent – Store, Online shop in Athens.

Kärcher has established a renowned reputation for fostering an innovative culture, evidenced by their remarkable record of launching more than 90% of their products in the past five years. The driving force behind their achievements is undoubtedly their workforce – a team characterized by their expertise, unwavering determination, creative concepts, and loyalty to the company's mission.

100% of employees in Greece believe that Kärcher is an environmentally responsible company, 97% mentioned that they are proud to tell others that they work for this company and 92% feel encouraged to come up with new and better ways of doing things.

We are the Kärchers - Wanna WOW with Us?

Together towards a clean world

📌 Location: Athens, Greece

📍 Working Model: On-Site

🖋️You will be reporting to: Customer Service Manager

Duties/Responsibilities:

▪ Customer Assistance

▪ Information and Counselling about Retail products, Spare parts / accessories.

▪ Issues resolution with transport with customer deliveries

▪ Customer Complaints and claims assistance

▪ Support between internal departments, Kärcher branches and customers

▪ Support to the external commercial Network

▪ Technical support to the customers

▪ Management support to the Logistic Department and the External Operator

▪ Reimbursements

▪ Reception and call center management

▪ Sales support to the store customers

▪ In Store stock management in collaboration with the Branch Manager

▪ In store customer experience optimization

Candidate’s Profile:

▪ University degree, revolving around economics, business administration

▪ Minimum of 3 provable years of experience as a Customer Service agent

▪ Fluent in English language, written and spoken.

▪ IT knowledge, at a user level (Word, PowerPoint, Excel)

▪ SAP knowledge will be valuable

▪ Organizational skills

▪ Customer oriented

▪ Team worker

▪ Analytic Skills and detail-oriented

Benefits:

• 💰Competitive Salary
• 🏥Medical Insurance
• 📈Bonuses

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