Key accountabilities and decision ownership:

• Troubleshooting, managing &  escalating customer requests
• Handling DSLAM types
• RUO procedures concerning inactive loops acceptances /rejections

RUO procedures concerning combined faults wh OTE

Core competencies, knowledge and experience:

• At least 1,5 years of experience in technical support
• Customer obsessed – emphasis on quality
• Analytical skills
• Team player
• High levels of self-motivation & “can do” attitude

Must have technical / professional qualifications:

• University or College degree
• Excellent knowledge in ADSL & VDSL technologies and DSLAMs
• Excellent knowledge in POTS, VoIP
• Very good level of Greek and English language (oral and written)

Excellent knowledge in MS Office