Who we are

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, Gotogate & Flightnetwork and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc. 

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2500 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada, Greece, India, Poland, with the Greek office being one of the largest, hosting around 640 employees working from the center of Athens for the rest of the world.

Join us and start as Senior Project Manager in the Customer Services team! 

Position Summary

This role as a Senior Project Manager is placed in the Project Management Organization within our Customer Services department reporting to the Director of Project Management. The Project Management team is responsible for managing all projects within the Customer Services department as well as cross-departmental ones, specializing in automation and tech development projects & implementation. As part of the Project Management team, you will manage large projects or several small to medium sized interrelated projects requiring complex cross-functional collaboration and management at program level.

Responsibilities

• Determine and define project scope and objectives.
• Gather requirements and acquire sign off.
• Cost-Benefit Analysis for each phase of the project in order to prioritize implementation.
• Work close with our Product teams to predict resources and timelines needed to complete the project.
• Create and manage project plans; monitor and review project progress & timelines and identify and resolve issues to ensure project success.
• Identify resource requirements, milestones, and deadlines. Utilize project plans and schedules to monitor all activities.
• Provide project updates on a consistent basis to various stakeholders about progress, risks/ issues, adjustments and mitigating actions.
• Utilize best practices and Travel Operations knowledge throughout project execution to continuously improve deliverables.
• Leverage expertise to drive business process improvements.
• Coach, mentor, motivate and supervise project team members.
• Collaborate with the Customer Services, Product, development and other Internal teams throughout the project.
• Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization.

• 6+ years of direct Project management experience
• Previous experience in the Travel Industry, specially working with airfare and air rules, would be an asset
• Strong familiarity with PM Tools (e.g MS Project, Wrike, Asana etc), MS office, specially Excel & Powerpoint and PM Tools
• Familiar with main PM Methodologies (Waterfall, Agile etc)
• Demonstrated project leadership skills
• Excellent analytical & effective interpersonal and stakeholder management skills
• Proven ability to complete projects according to outlined scope, budget, and timeline
• PMP certification preferred but not mandatory

We are looking for people who would make the world smaller for travelers but want a bigger world of opportunities for themselves. With us you can enjoy:

• Health Benefits - Through partners, we offer a private health insurance plan. We also offer the possibility to use 2 extra medical leave days in case of need.
• Monthly ticket restaurant card - to spend in one of the thousands affiliated restaurants, cafes, stores or supermarkets across Greece.
• Hybrid working environment - having the opportunity to work both remotely and at the office enabling you flexibility! #LI-Hybrid
• Office in the City – We sit on bright, large floors (over 4000㎡!) in central Athens. Just a short walk from the Ambelokipi Metro station.
• Team activities - We also like to schedule company/department/team activities and events outside the office space!
• Fun & Work - We have a relaxed work environment where you can enjoy free beverages & fruits, playing ping pong or
• video games.

Click here to meet our team!

At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.

#LI-IA1