Key Responsibilities

• Manage end-to-end order fulfilment process, including invoicing, payments and returns.
• Respond to customer inquiries related to orders, products, and returns, maintaining high customer satisfaction.
• Contribute to the content management activities by handling content updates & web merchandising elements.
• Provide support in preparing reports.
• Suggest improvements to the customer journey.
• Work with internal & external partners to keep the website up to date.

Requirements

• A bachelor’s degree in business administration, Marketing, or a related field.
• Basic knowledge of e-commerce platforms (Shopify, Magento, Wordpress etc.).
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.

Would Be Considered a Plus:

• Previous experience in a similar role.
• Hands-on experience in managing and maintaining e-Commerce websites.
• Experience with image editing tools (Photoshop, Canva).