Costa Navarino is in Messinia in the southwest Peloponnese, in one of the most unspoiled and breathtaking landscapes in the Mediterranean. It is currently home to four 5-star deluxe hotels, The Romanos, a Luxury Collection Resort and The Westin Resort at Navarino Dunes, W-Costa Navarino and Mandarin Oriental at Navarino Bay. In the coming years, more upscale branded hotels will be added to our portfolio, both in Messinia and Athens.
Navarino Dunes Costa Navarino facilities include 766 bedroom units award winning Anazoe Spa, a 4,000m2 spa & thalassotherapy center, four multi-awarded, signature golf courses, over 20 fine dining venues, 5,000 m2 House of Events and a wide range of sports, such as the “Mouratoglou Tennis Center”, Bayern Munich football academy, Navarino Outdoor and many more.
W Costa Navarino, exclusively for adults and young adults over 12 years old, offers 226 stylish rooms, 2 bedroom suites and 3 bedroom villas with infinity private pools, staged in the Bay of Navarino with stunning Ionian Sea views, The Watersports Center, The Away Spa and gym with a heated 25m-long lap pool, including the new Navarino Agora, an open marketplace with retail, street food, open-air cinema and exciting programming throughout the day and night.
The Romanos, a Luxury Collection Resort is looking for a Front Office Coordinator. The selected candidate will ensure smooth Front Desk Operations with administrative tasks and support the overall efficiency of Front Office.
Responsibilities
- Facilitate communication between departments and guests via email and phone calls.
- Manage orders for office supplies.
- Handle HR documentation, including roster changes, daily scans, and lunch plans as needed.
- Conduct daily checks of guest arrivals and report any issues to the Team Leader.
- Monitor flight schedules and promptly inform Front Office Management of any delays or changes, while maintaining accurate records for company data.
- Review and update guest requirements on the Marriott Global Source (MGS) platform for the Front Office Team.
- Coordinate guest comments logged in Opera and communicate relevant feedback to Supervisors.
- Prepare and provide necessary reports to Supervisors.
- Ensure the Front Office is consistently well-equipped to meet operational needs.
Requirements
- Minimum of 2 years of experience in the hospitality industry, with Front Office experience in a 5-star hotel preferred.
- Possess a degree in Hospitality.
- Demonstrate exceptional customer service skills.
- Exhibit strong communication etiquette, both written and verbal, with internal and external guests.
- Fluent in Greek and English, with proficiency in German, Russian, or French considered a plus.
- Strong computer skills and familiarity with Opera software.
- Display excellent collaboration, attention to detail, creativity, and organizational abilities.
- Capable of prioritizing tasks and managing multiple responsibilities effectively.
- Outstanding communicator, able to engage and charm guests from diverse backgrounds.
- Maintain a calm demeanor and uphold professional integrity at all times.
- Be an inspiring team player who fosters a positive work environment.
- Proactively seek creative solutions in every guest interaction.
- Ability to handle confidential information with discretion.
Benefits
- Competitive compensation package
- On going training opportunities
- Accommodation in the vicinity of Navarino Dunes (for non Messinians)
- Meals within the premises
- Private Medical Plan
- Use of Navarino Dunes Facilities, according to the relevant policies