Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Role:

• Lead assigned team in order to implement all requirements of the customer contract, defining, planning, tracking and managing the assigned project & targets successfully
• Serve as operational customer contact and focal point for all operational issues relevant to each project
• Monitor and evaluate service delivery processes and outcomes to ensure service delivery is efficient and cost effective
• Recognize and optimize processes/services and initiate the necessary steps
• Manage customer expectations
• Mentor and train onsite/dispatch support teams
• Lead technical and non-technical teams, rectify reliability issues, monitor progress, track KPIs and manage budgets

Requirements:

• C1 German 
• Previous work experience (or equivalent) in project management and Service Delivery, preferable in IT field/ services
• Degree in Computer Science, Management, Economics or equivalent field
• C1 English

Benefits:

• Buddy program
• International environment
• Job with purpose
• Mobile working
• Staff discounts
• Unlimited employment contract
• Private Life and Health Insurance

Joining Hemmersbach, you will support our commitment to social responsibility. We prioritize 20% of our profits into our company owned organizations such as:
 

• Rhino-force.org: providing environmental protection for an endangered species
• Kids-family.org: taking care of children without parents in Poland and India, turning their shelters into homes.

Join our Team! Apply now and send us your CV IN ENGLISH!