Position snapshot
Nestlé Nespresso Retail - Boutique, Athens, Greece
Reporting to: Boutique Manager
Undefined period of time contract. act. rate 100%

Position summary
Main responsibilities of the role are to manage diverse teams, built trust, lead and motivate the team. Adapt to the Nespresso Operations Standards and Values and ensure they are properly applied and provide a unique Customer Experience. All these will help you to achieve both sales and qualitative Boutique and Business KPI’s.

A day in the life …

• Welcome the customers and identify their needs
• Act as an enthusiastic ambassador for Nespresso
• Maintain an exceptional service experience in store, ensuring high level customers’ satisfaction
• Lead and motivate the team, ensuring the development of staff potential
• Train, mentor and offer constructive feedback to the team
• Support team members (e.g., leading by example or coaching) to ensure a great guest experience
• Train and ensure the seamless integration of the new employees
• Develop and guide the store team to achieve sales and KPI goals
• Is aware of Nestlé Nespresso Safety Standards and ensures that they are met in the stores when interacting with clients
• Identify and solve issues in and can-do mindset

What makes you successful

• University Degree or equivalent qualification
• 1-2 years' experience in people management 
• Proven experience in an up-market Boutique or luxury environment
• Respect Nespresso guidelines and standards procedures
• Flexible working in shifts (morning, evening, weekends, special holidays) 
• Dynamic, service oriented and curious personality
• Strong communication skills and ability to motivate the team
• Numerical and analytical knowledge to monitor KPIs
• Good knowledge of Microsoft Office
• Fluency in Greek and English, written and oral

Why you should apply

• Join the leading Food & Beverages company in the world with more than 93bio CHF sales and presence in 188 countries 
• Be part of a fast-growing organization expanding locally and internationally 
• Have a key role to Nespresso’s Omni Channel strategy and Customer centric approach & get the chance to play a significant part in the customer Journey 
• Engage with our people from all over the world and join exciting local or international projects and assignments, constantly pushing boundaries 
• Take full advantage of unlimited development opportunities through an extensive physical, virtual and hybrid learning ecosystem, both at local and international level 
• Enjoy the wide range of Nestlé benefits such as competitive salary & performance bonus, comprehensive Pension, Health Care & Life Insurance programs, increased Parental leaves for both caregivers and Baby Support plan, Flexible Work Plans, “Bring Your Pet At Work” & Pet Support plan, in-house restaurant and mini market, participation to health and wellness activities, special access to Nespresso Club benefits and much more.