Guest and Duty Manager - Athenaeum InterContinental Athens
Job post no longer accepts applications
Job Overview
The role of the Guest & Duty Manager is to provide supportive and functional assistance to all departments. Represents Hotel Management, interacts with guests ensuring a high level of personalized service and to deliver a guest experience that is unique and brings the brand to life.
Duties and Responsibilities (among others):
- Assists guests with their requests presenting flexibility, efficiency and takes appropriate action to resolve guest related problems in a professional manner.
- Ensures that guests receive prompt, cordial attention and personal recognition.
- Check billing instructions and guest credit for accuracy.
- Performs Night Audit function and assists in preparation of forecasts, statistical records as also daily financial reports.
- Analyze and approve discounts and rebates.
- Ensure appropriate standards of conduct, uniforms, hygiene, appearance and posture of staff are followed.
- Actively participate in Training and Development Programs and maximize opportunities for self-development.
- Able to work different shifts.
Qualifications and Requirements:
Education
- Hotel Management diploma
Work experience
- In a similar role at a hotel with 200+ rooms for a period of at least 3 years
Skills required
- Prioritizing tasks to ensure the smooth flow of operations
- Effective problem-solving skills to address issues promptly and professionally
- Ability to make decisions under pressure
- Skills to handle emergencies and crisis situations calmly and effectively - calm demeanor
- Apply leadership competences and take initiative
- Oversee employees and delegate tasks
- Have excellent oral and written communication skills
- Able to apply policies, procedures and standards
- Positive and self-motivated
- Self-confident and dynamic
Languages required
- Greek
- English
- Additional languages would be preferred
JOB SUMMARY
Guest and Duty Manager - Athenaeum InterContinental Athens
Kallithea
2 months ago
Senior
Full-time