Job Overview

The role of the Guest & Duty Manager is to provide supportive and functional assistance to all departments. Represents Hotel Management, interacts with guests ensuring a high level of personalized service and to deliver a guest experience that is unique and brings the brand to life.

Duties and Responsibilities (among others):

• Assists guests with their requests presenting flexibility, efficiency and takes appropriate action to resolve guest related problems in a professional manner.
• Ensures that guests receive prompt, cordial attention and personal recognition.
• Check billing instructions and guest credit for accuracy.
• Performs Night Audit function and assists in preparation of forecasts, statistical records as also daily financial reports.
• Analyze and approve discounts and rebates.
• Ensure appropriate standards of conduct, uniforms, hygiene, appearance and posture of staff are followed.
• Actively participate in Training and Development Programs and maximize opportunities for self-development.
• Able to work different shifts.

Qualifications and Requirements:

Education

• Hotel Management diploma

Work experience

• In a similar role at a hotel with 200+ rooms for a period of at least 3 years

Skills required

• Prioritizing tasks to ensure the smooth flow of operations
• Effective problem-solving skills to address issues promptly and professionally
• Ability to make decisions under pressure
• Skills to handle emergencies and crisis situations calmly and effectively - calm demeanor
• Apply leadership competences and take initiative
• Oversee employees and delegate tasks
• Have excellent oral and written communication skills
• Able to apply policies, procedures and standards
• Positive and self-motivated
• Self-confident and dynamic

Languages required

• Greek
• English
• Additional languages would be preferred