A fast-growing hospitality management company is seeking to hire an experienced Guest Service Manager.

The Guest Service Manager will play a pivotal role in shaping the guest experience. In this dynamic position, you will lead our dedicated guest service team, ensuring we deliver top-notch hospitality services. A primary objective is to foster an environment where every team member is empowered to enhance guests' memorable experiences.

Key Responsibilities:

• Recruiting and training a talented guest service team, enhancing their skills to create a warm and welcoming atmosphere.
• Managing guest relations to ensure all inquiries, requests, and complaints are addressed promptly and professionally. Acting as a key point of contact.
• If needed, providing service recovery to improve satisfaction levels of the guests.
• Collaborating with various hotel departments to ensure seamless service delivery.
• Anticipating guest needs and creating personalized experiences for VIPs and special occasions.
• Monitoring feedback and taking proactive measures to enhance guest satisfaction and loyalty.
• Adhering to company policies and procedures, as well as to health and safety rules and regulations, and other relevant laws.
• Developing a vibrant and supportive environment as we build a culture of high-quality services.

Requirements

• Bachelor’s degree in hospitality management or a related field.
• Minimum of three years’ experience in a guest services role, preferably in hospitality.
• Proven leadership skills, with experience in training and developing a team.
• Outstanding communication skills in English; proficiency in additional languages is a plus.
• Strong problem-solving abilities and a calm demeanor under pressure.
• Passion for delivering exceptional guest experiences and a keen eye for detail.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.

Benefits

• Competitive remuneration package & benefits within a fast-growing business environment

All applications will be acknowledged and treated as strictly confidential.