White Pearl Hospitality Group is a leading tourism enterprise focused on providing exceptional customer service and creating unforgettable experiences for its guests. We value our employees and recognize that they are crucial to our success. Our company owns and operates several luxury properties in Santorini, including White Pearl Villas, White Pearl Cavalieri, Elysian Santorini, and Elysian Retreat, and other seasonal enterprises such as Luno Cafe in Oia, Lefkes Restaurant in Finikia, Above Bistro in Imerovigli and Lucky 8 Sunreef Power Catamaran, that further enhance our guests' experience.
White Pearl Hospitality is looking for a friendly and customer-oriented Hotel Front Desk Agent for the season of 2025 (April-October) in Santorini. As a front desk agent, you will be the first point of contact for our guests and play a crucial role in creating a positive and memorable experience.
Responsibilities:
- Greet guests and provide them with a warm welcome
- Handle check-ins and check-outs efficiently and accurately
- Answer phone calls, and emails and respond to guest inquiries concerning their stay
- Provide information about hotel facilities, services, and local attractions
- Assist guests with their luggage and coordinate transportation if needed
- Handle guest complaints and resolve issues in a professional and timely manner
- Promotes in house and sister properties’ services and facilities
- Ensure the accuracy of guest reservations and update any changes
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure a seamless guest experience
- Co-ordinate housekeeping and maintenance personnel on daily routine
Requirements:
- Previous experience as a front desk agent or in a similar customer service position
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Attention to detail and problem-solving skills
- Proficiency in English; knowledge of additional languages is a plus
- Working knowledge of hotel management software (PMS)
- Familiarity with local attractions and points of interest is a plus
- Ability to work well under pressure and handle stressful situations with composure
Benefits:
- Training & Development
- Performance Bonus
- Housing (if requested)
- Shift Meal
- Ticket restaurant card
- Discounts in hotels and restaurants of White Pearl Hospitality Group
Check out our company's culture and if you believe that our principles fit your mentality send us your CV at careers@wp-hospitality.com