The Role…
We are currently looking for a Club Manager to oversee the smooth running of the floor operation. You will have a real passion for what you do, with the ability to build relationships with members and guests alike. Having previous experience in a similar management role, you will understand how to deliver quality service, working at pace, with a positive and engaging personality.
Club Manager Benefits
Soho Roc House offers a competitive salary with career development opportunities, based on the candidate's qualifications and skills. By joining our team, you will have the opportunity to work in a stimulating and motivating environment which values and is committed towards its employees.
When you join you will receive a load of amazing benefits, including:
- Meal provided whilst on shift
- Discount on all Cowshed products
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- We’ll support you with the tools and training you need to develop yourself personally and professionally
Soho Roc House offers a seasonal working contract from May to October.
Responsibilities
- Be visible on the floor and engaging with the members, gaining feedback and reporting any comments directly to the kitchen and Club team
- Ensuring that members and guests have a great experience and resolving any issues before they depart
- Coordinate with the General Manager and Purchasing department for the ordering and procurement of Club products
- Manage and operate the POS system and ensure all items are updated as necessary
- Being the point of contact for all employees, concerning any requests and problems
- Leading by example with a hands-on approach, setting an energetic pace and standards
- Daily assignments of responsibilities to the whole team
- Daily employee briefings
- To ensure that the club team is appropriately groomed and wearing the correct uniform in accordance with site and company standards
- Ensure the menus are updated monthly and are correct at time of printing
- Coordinate tasks and work with other departments to ensure that the department operates efficiently
- Ensure employee compliance with company standards, policies and regulations
- Assign and ensure work tasks are completed on time and that they meet appropriate quality standards
- Always maintain the highest level of appearance
- Prepare and monitor rotas for the club team
What we are looking for – Club Manager
- Up to 2-3 years of experience in a mid-senior management role
- Excellent interpersonal skills and ability to build relationships
- Detail oriented
- Excellent customer service
- Fluent in English
- Proficient with Opera, Micros and Materials