Job Purpose:

• Managing front desk activity and handling guest check-ins and check-outs
• Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
• Handling customer requests and complaints and directing other employees or departments accordingly
• Creating invoices, bills and checks for vendors, employees and contractors
• Managing and updating all official documentation pertaining to the role
• Answering calls and queries related to potential booking

Core Duties & Responsibilities:

• Balancing the accounts from day shift
• Ensuring that all end-of-day activities have been successfully executed by employees in all department

Operating Environment:

• Knowledge - MS Office
• Knowledge of Protel PMS

Minimum Qualifications / Education / Experience / Training / Knowledge

Minimum Qualifications:

3 years minimum experience in a similar role in a 5* Hotel

Education:

• Secondary diploma preferably from a hospitality school
• Excellent command of the Greek and English language
• Knowledge of a third language (i.e. German, French, Italian, Russian, Spanish, etc.) will be valued accordingly

Experience:

Night auditor in a 5* Hotel