Join Eagles Resort team in a fast growing working environment as a

Front Office Agent

Location: Ouranoupolis, Halkidiki

Key Responsibilities:

• Ensure a polite and warm welcome to all guests, manage all department’s related operations (check in/out, payments, keep front desk tidy, answer and redirect all incoming calls and e mails, receive letters or packages and distribute them) 
• Build full knowledge of Resort and hotel facilities, services and local area
• Upsell additional Resort facilities and services
• Monitor front office expenses, order material supplies and all necessary hotel documents
• Maintain at all times a high standard of personal appearance and hygiene
• Ensure excellent response to all guest requests / complaints; maintain confidentiality of guests information and follow proper protocol

Qualifications / Personal characteristics:

• Minimum 2-3 years of experience in a similar position ideally within a 5* Luxury Hotel
• Excellent knowledge of English language; a second language (German, Russian or French) will be considered as an asset
• Computer literacy and experience in Opera / Fidelio programs
• Strong interpersonal and organizational abilities, problem solving person
• Degree / Diploma in Hotel Management
• Pleasant personality with enviable customer service skills, a team player passionate about the job and focused on providing high quality results 

Benefits:

• Competitive salary remuneration
• Career development in a fast paced growing work environment
• Daily meals and accommodation
• Training opportunities

TOR Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We are proud to offer excellent and professional working environment and further career development to passionate professionals.

torhotelgroup.gr/career

eaglesresort.gr