Front Desk Supervisor - NOUS Santorini

Season 2025

Responsibilities:

•  Supervise and lead the front desk team during assigned shifts, ensuring a smooth and
  efficient operation.
• Provide guidance, training, and ongoing support to both new hires and existing front desk
  associates to promote continuous development.
•  Welcome guests with a warm and friendly demeanor, assisting with check-in and check-out processes.
• Address guest inquiries, requests, and complaints promptly and professionally, ensuring a
  high level of guest satisfaction at all times.
• Ensure that all special requests and accommodations for guests are handled swiftly and
  accurately.
• Oversee daily front desk operations, including managing room assignments, key control, and adherence to cash handling procedures.
• Monitor guest accounts, review billing details, and ensure accuracy in payments and
  charges.
• Assign and overviews permanent duties to Shift Leaders and Agents in order for the
  department to operate smooth in the hotel.
• Conducts yearly appraisals and mid years review to staff. Recognised training needs and
  prepares the departmental training and development plan.

Requirements

• BA in Hospitality and Tourism Management or relevant studies.
• Excellent knowledge of the Greek and the English language – knowledge of any other
  language would be considered an asset.
• Excellent knowledge of Opera PMS.
• 2 years minimum experience as a Front Office Supervisor in a 4 or 5* Luxury Boutique Hotel

The ideal candidate should be:

• Friendly and have a polite personality
• Able to multi-task and use initiative, focusing on guest needs
• With excellent communication skills
• Detail oriented