Groups & Events Coordinator – Donkey Hotels

Reports To: Commercial Director

Based at SEMIRAMIS

The Groups & Events Coordinator should provide administrative support to the Sales Team, dealing all matters in a professional, efficient and timely manner to maximize team revenues and promote quality service through daily communication and coordination with other departments.

Key Responsibilities:

• Communicate & liaise with customers and e-mail.
• Handle all incoming inquiries from clients via phone, email and other communication channels, ensuring prompt and professional responses
• Confirm bookings, manage cancellations and process modifications to reservations
• Conduct site inspection of the hotel
• Maintain client contact database in Delphi
• Administrative support to Groups & Events team
• Input Rooming lists in Opera PMS, monitor daily changes and final group pick up
• Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. Disseminate sales-related information to other departments as appropriate

Qualifications and Skills: 

• Degree in Hotel Management/Tourism and /or Business Administration
• 1 year of experience, ideally gained in reservations or catering sales team of a 5* Hotel
• Languages: Fluent in both Greek and English (written & spoken)
• Fully computer literate and especially with  Outlook, Word, Excel & Sales and Catering Programs (Opera, Delphi)
• Communication and presentation skills with the ability to build strong long-term client relationships
• Customer Service: Strong interpersonal and customer service skills, with a passion for providing an exceptional guest experience
• Problem-Solving: Ability to handle guest enquiries, concerns and issues with a calm and professional approach
• Good organizational skills
• Team player and results orientated