HotelBrain Group, an independent company specializing in hotel management, consulting, and
development, is currently seeking to recruit for managed luxury boutique Hotel in Mykonos,

a professional for the position of

Hotel Operations & Reservations Manager - Mykonos 2025

(Code: OPM - MYK)

Responsibilities:​

• Operational Leadership: Overseeing day-to-day hotel operations, ensuring the smooth and efficient running of all departments, including front office, housekeeping, food and beverage, maintenance, and security.
• Guest Experience: Ensuring the highest level of guest satisfaction through impeccable service, prompt issue resolution, and continuous improvement of guest experience.
• Team Management: Recruiting, training, and supervising a skilled and motivated team. Setting performance expectations, conducting performance reviews, and fostering a positive working environment.
• Budget and Financial Management: Following and managing the annual budget, monitoring expenses, and maximizing revenue opportunities to achieve financial goals.
• Quality Control: Maintaining and enhancing quality standards throughout the hotel to ensure a consistent and exceptional guest experience.
• Safety and Security: Ensuring the safety and security of all guests and staff, including emergency response procedures.
• Guest Relations: Handling guest complaints and concerns professionally, and taking appropriate actions to resolve issues and maintain positive relationships.
• Vendor Relations: Managing relationships with suppliers and service providers, negotiating contracts, and optimizing cost-effective partnerships.
• Continuous Improvement: Identifying opportunities for improvement, implementing best practices, and striving for excellence in all aspects of hotel operations.
• Compliance: Ensuring compliance with all relevant laws, regulations, and health and safety standards.
• Reports and Documentation: Preparing and presenting regular reports to senior management, including financial reports, performance metrics, and operational updates.
• Reservations & Sales: Drive the hotel's revenue growth by diligently overseeing and executing all essential procedures outlined by the Sales Director and management, ensuring optimal performance and seamless operational efficiency.

Prerequisites:

The ideal candidate should possess the following qualifications:

• Proven experience in hotel management, including a minimum of 5 years in a managerial role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Financial acumen and experience with budget management.
• Exceptional problem-solving and decision-making skills.
• Knowledge of hospitality industry trends and best practices.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A passion for delivering outstanding guest experiences.
• Leading by example.
• Previous working experience on Front Desk & Reservations department.

Education:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Professional certifications in hotel management or related disciplines are a plus.
• Excellent Knowledge of English and preferrably a second language.
• Proficiency in hotel management software & PMS Systems (Webhotelier, Hotelizer, Protel, Pylon) and Microsoft Office Suite (Word, Excel, PowerPoint).