SWOT Hospitality is a premier hotel management company, recognized and trusted by international investors, developers, and leading hospitality brands. With extensive expertise in hotel management, investment, development, sales and marketing strategies, as well as advisory services, SWOT Hospitality is currently seeking a Guest Relations Manager for a trademark hotel in Chalkidiki.

Guest Relations Manager

• Ensures a warm, professional, and efficient farewell experience for all guests.
• Assists guests with inquiries, requests, and concerns throughout their stay.
• Proactively anticipates guest needs to enhance their comfort and satisfaction.
• Maintains an organized and fully operational guest relations desk with all necessary resources.
• Builds and nurtures strong relationships with regular and returning guests.
• Supervises and coordinates the arrival and departure experience for VIPs and special guests.
• Upholds high guest satisfaction levels by delivering outstanding, personalized service.
• Trains, mentors, and manages the guest relations team to maintain service excellence.
• Oversees and ensures the secure delivery of guest messages and emails.
• Stays updated on industry trends to implement best practices in guest service.
• Promotes hotel amenities, services, and special programs to enhance guest experiences.
• Evaluates team performance, prepares reports, and implements improvements where necessary.
• Monitors daily operations through logbooks, assigns tasks efficiently, and enforces quality control procedures.

●      Bachelor's degree in hospitality or Hotel Management from a reputable institute

●      2 years of work experience as a Guest Relation Manager/ Supervisor in the Hospitality Industry.

●      Understanding of all hotel management best practices and relevant laws

●      Hands-on experience with Hotel Management software (PMS)

●      Proficiency in English; knowledge of other languages is a plus

●      Customer service drive with outstanding communication and active listening skills Certifications.

●      Leadership skills along with the ability to motivate a team into high performance

●      Strong sense of responsibility and a professional presentation

●      Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques

●      Extraordinary interpersonal and organizational skills

●      Quick decision-making skills and, good oral and written communication skills

• Opportunity to lead a dynamic team in a prestigious establishment.
• Competitive salary and performance-based incentives.
• Professional development and career growth opportunities.
• Employee Wellbeing Initiative, including mental health support, stress management workshops, and counseling services.
• Discounts on dining, accommodation, and company services.
• A dynamic and inclusive work environment.