At Metlen Energy & Metals, we are catalysts for a sustainable future, leading the green energy transition with innovative solutions while being a reference point for competitive green metallurgy. Our global presence covers two business Sectors: Energy and Metallurgy. With a consolidated yearly turnover of €6.3 billion and a workforce of over 5,500 dedicated individuals, we fuel success through cutting-edge technology and diverse talent.

We are committed to embracing new state-of-the-art technologies and advancements, propelling us towards a cleaner, brighter tomorrow. Our positive footprint extends across five continents, leaving a lasting impact. At Metlen Energy & Metals, we foster a culture of resilience, challenge, respect, excellence, and change, empowering our diverse workforce to achieve remarkable outcomes.

We are currently looking for Dealer Support Agent to join our B2C Team part of our M Energy Customer Solution Division in our Paiania Offices. 

By joining this role, you'll play a crucial part in building strong dealer relationships, supporting sales effectiveness, and ensuring overall customer satisfaction through proactive support and collaboration.

Your Role Will  Encompass:

• Providing product information and support on promotions, discounts, or updates to help dealers sell more effectively.
• Assisting in troubleshooting product or service issues dealers might face, offering quick solutions to ensure sales remain on track.
• Coordinating with other teams to ensure dealers receive the necessary support to meet customer demand.
• Ensuring customer satisfaction by resolving any dealer-related issues that impact the customer experience.

What you bring to the role:

• Bachelor’s Degree in Business Administration, Communication, Economics, or related fields.
• 1+  years of experience in a customer support or dealer-facing role, ideally within the B2C or retail sector.
• Proficiency in MS Office.
• Experience with Reporting and Dashboarding tools (e.g., BI).
• Excellent communication and interpersonal skills.
• Goal-oriented mindset with a focus on results.
• Self-motivation and ability to work independently.

Share the same Value Based Behaviors:  

• People & Personal growth.
• Results orientation & Safety excellence. 
• Collaboration & Trust.  
• Empathy & Effective communication.  
• Flexibility & Adaptability. 

Your Benefits:

• Competitive remuneration package. 
• Ticket Restaurant. 
• Preferential household electricity plan. 
• Group Health Insurance program. 
• Pension Plan.

Follow us on LinkedIn and stay updated on our latest news

We respect your personal data. All personal information in your application and CV will remain strictly confidential.  

At Metlen Energy & Metals we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.