Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Role:

• Collaborate with L3 and other resolver teams in English
• Correctly logging incidents and faults, categorizing, and prioritizing them in line with team procedures
• Diagnose and quickly resolve a wide range of Windows applications issues
• Good troubleshooting knowledge on internet and VPN issues
• When the restoration is beyond the scope of the support escalate the issue problem to appropriate resolver group using IT Ticketing
  System
• Install, upgrade, support and troubleshoot for printers & related computer hardware.
• Knowledge of Citrix and VPN
• Customize & configure desktop hardware to meet specifications and business standards
• Email account administration, i.e., account creation and management and distribution lists on Office 365 User account administration,
  i.e., account creation and management and password resets on Active Directory
• Familiarize end users on basic software, hardware and peripheral device operation and solve basic queries
• Take ownership and responsibility of queries, issues and problems.
• Setting up PC workplaces
• Installations, migrations and rollouts
• Deal with stock / asset management
• Provide support on meeting room / conferencing room
• Provide smart hand support for Server and network devices

Requirements:

• Good customer facing skills and be well presented
• Good working knowledge of Windows 10/11 and related Office applications • Support experience of MACs would be beneficial
• Knowledge of mobile devices – Android and iOS • Excellent communication are mandatory in English and local language
• 36 months of experience in IT field is required
• Independent and pro-active thinking
• Conference/Zoom-room support
• Experience of using a Service Now ticketing system
• Able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices
• Able to work alone and unsupervised, taking the initiative when necessary
• Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
• Familiarity with Microsoft SCCM would be advantageous during troubleshooting, H&E support
• Background check English B2-C1

Benefits

• Buddy program.
• International environment.
• Job with purpose.
• Mobile working.
• Staff discounts.
• Unlimited employment contract.
• Private Life and Health Insurance.

Joining Hemmersbach, you will support our commitment to social responsibility. We prioritize 20% of our profits into our company owned organizations such as:
 

• Rhino-force.org: providing environmental protection for an endangered species
• Kids-family.org: taking care of children without parents in Poland and India, turning their shelters into homes.

Join our Team! Apply now and send us your CV IN ENGLISH!