Job brief

We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.

The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.

The goal is to make guests and visitors feel comfortable and valued while on our premises

Responsibilities

• Greet and welcome guests
• Monitor appointments and direct visitors
• Answer, screen and forward incoming phone calls
• Provide basic and accurate information in-person and via phone
• Receive letters, packages etc. and distribute them
• Performing ad-hoc administrative duties
• Ensure reception area is presentable
• Monitor office supplies and place orders when necessary
• Take up other duties as assigned

Requirements and skills

• Competency in Microsoft applications including Word, Excel, and Outlook.
• Familiarity with office machines (e.g. printer etc.)
• Knowledge of office management
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientation
• Proficient in English (oral and written)
• High School diploma; additional qualifications will be a plus

Proven experience as receptionist, front desk representative, agent or relevant position will be consider as an asset.