ICAP Contact Center is a member of ICAP OUTSOURCING SOLUTIONS, the leading business to business services provider in Greece with more than 55 years of successful operation. Its high-level customer care knowledge is incorporated to the ICAP Contact Center’s procedures and methodology and is offered in a value-added format to ICAP Contact Center’s customers.
We are looking for a highly organized and detail-oriented Back Office Administrator – Customs Clearance to join our team. In this role, you will be responsible for handling the customs clearance process for international partnerships, ensuring compliance with local and international regulations. You will work closely with customs authorities, logistics providers, and internal teams to facilitate the smooth clearance and timely delivery of shipments.
Key Responsibilities:
- Process and manage customs clearance documentation for international shipments.
- Ensure compliance with customs laws, regulations, and company policies.
- Communicate with customs authorities and relevant stakeholders to resolve any clearance issues.
- Monitor shipments and update relevant systems to track their status.
- Coordinate with international partners to provide necessary information and documentation.
- Maintain accurate records of all customs-related transactions and documentation.
- Assist in resolving disputes or delays related to customs clearance.
- Provide support to the logistics and customer service teams regarding customs queries.
- Identify and implement process improvements to optimize clearance efficiency.
Qualifications and Skills:
- Previous experience in customs clearance, logistics, or a similar back-office role.
- Knowledge of customs procedures, tariffs, and regulations related to international shipments.
- Strong organizational and administrative skills with keen attention to detail.
Benefits
- Full-time employment with a permanent contract
- Flexibility to work from home some days per week (50% teleworking)
- Innovation-driven working environment
- Opportunity to work and develop in a fast-growing multi-national organization
All information received will be treated with strict confidentiality.