Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

Mandarin Oriental, Costa Navarino

Located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport.

The beachfront resort is part of the sustainable resort destination of Costa Navarino, a well-established tourism destination which includes 3 other resorts. It comprises of 99 suites and villas, all with outdoor terraces and sea views, along with seven restaurants and bars.

Scope of Position:

The Spa Therapist is responsible for enlightening the guests on various body treatments, massage techniques, and spa services and for customizing the massage treatments as per the guest’s requirements.

Duties & Responsibilities:

• Supports Mandarin Oriental’s philosophy and culture, using Guiding Principles and the Pillars of Legendary Quality Experiences daily to ensure Guest Satisfaction and the achievement of our Mission Statement.
• Performs treatments on guests whilst maintaining the guest’s comfort at all times.
• Is on time for appointments and thoroughly reviews appointments after completing each treatment
• Keeps work area clean and neat at all times.
• Follows all Standards and Procedures.
• Ensures that a high standard of service is maintained throughout the Spa.
• Assists in the operations of all spa departments as required: Front Desk, Spa Retail Area, Relaxation Ares, Sales and Marketing, Spa Suite, In-room.
• Reports dysfunctional equipment to Head of Department. 
• Maintains inventory of supplies for the operations of the treatment rooms.
• Maintains cleanliness and attention to detail in treatment room throughout the day.
• Attends daily line-ups, weekly and monthly spa meetings.
• Maintains a high standard of appearance and personal hygiene as lay down by the Head of Department.
• Attends all training courses as deemed necessary.
• Performs all treatments to the highest standards.
• Assists in all areas of the spa as and when necessary e.g. Relaxation area and Reception
• Recommends and up-sells spa products and services that fit the guests' needs.
• Responds to guest requests immediately, accurately, and appropriately.
• Maintains a daily record of all guest requests, reservations and confirmations.
• Offers the highest level of personalized service while maintaining a gracious, enthusiastic, helpful an professional attitude with all guests and colleagues.
• Maintains a clean, safe, stocked and well organized work area.
• Assists in all areas of the spa operation as directed by management.

Qualifications / Experience:       

• EU Passport or valid Residence Permit is mandatory in order to work in Greece.
• Minimum of 2 years experience as a licensed therapist in a luxury hotel setting.
• Greek and English communication skills, both written/verbal.
• License in massage therapy and a certification in a cosmetology, aesthetic, or related field.
• Working knowledge of skin care therapies, beauty products and trends.
• Excellent interpersonal skills.
• Knowledge of holistic concepts and treatments.
• Professional grooming and demeanor.
• Self-motivated.
• Knowledge of current spa trends, industry and philosophy.

Benefits:

We offer exciting benefits including and not limited to :

• Accommodation provided.
• Medical Private Insurance for all Colleagues.
• Free meals at Colleagues' Dining.
• Laundry of uniforms.
• Colleague recognition and reward program.
• Learning & Development Program.
• Colleague Social events and Wellness programs.
• Workplace Support line that covers all pillars of wellness for colleagues.
• Various discounts provided within the Resort and in the nearby area.
• Task force Opportunities across the Group of Mandarin Oriental.