Volton Hellenic Energy SA is a Greek company that is dynamically active and is increasing its capacity rapidly in the field of Electricity Supply and Trading, in the Gas Energy Sector and soon enough in the field of Telecommunications.
By offering reliable services that meet the ever-growing energy needs of businesses and households, Volton aims to build solid and trustful relationships with its customers. The company’s ambition is to become one of the most important companies in the industry and remain at the forefront of development as the first multiservice provider combining Electricity, Natural Gas and Telecommunications.
As part of its development Volton strengthens its human resources in Athens and seeks a Performance Management Specialist.
The role reports to the CxP Manager and you will step in to cover every aspect of data analytics and performance management needs across BUs within the CxP Division.
Responsibilities
- Work closely with BUs so as to translate performance management needs to insightful and meaningful reports and dashboards
- Improve and automate recurring customer operations performance scorecards and dashboards
- Perform analysis of customer driven KPIs, supporting operations excellence
- Forecast ownership across touch points (calls, written, social)
- Workforce capacity planning to better utilize existing HC
Requirements
- At least 3 years of experience in a similar role
- BSc Degree in Statistics or Business Administration is desired; Master's Degree will be a plus
- Basic Statistics knowledge and experience in Data Analytics framework
- Experience in forecasting models and fair knowledge of workforce management tools
- Master in Contact Center and Customer Experience KPIs
- Good knowledge of MS Power BI (Shaping Data, Hierarchies, DAX scripting, Visualization)
- Fluency in English, both oral and written
Personal Skills
- Customer-centric and positive attitude
- Excellent communication and interpersonal skills
- Strong team spirit and collaboration
Benefits
- A competitive fixed salary package aligned with your experience and expectations
- Indefinite Contract, private insurance, corporate benefits and perks
- Flexible hybrid working model; we prioritize the human to human interaction
- Continuous training and professional development
- Access to Volton products exclusively designed for our people
- Modern offices with break out rooms, restaurant-coffee shop
Don’t miss the chance to join a Great Place to Work-Certified Company that promotes a positive work environment.
All applications will be treated with confidentiality. If your CV meets the requirements of the job, we will contact you by phone to schedule an appointment. Information about the company on our site volton.gr