Sioufas & Associates Law Firm is a leading company in the Legal sector, specializing in providing legal services/products.

We are seeking a skilled Business Analyst to oversee and manage all company communications and processes related to our Legal Services and Out-of-Court Settlement departments.

This is a crucial role that bridges the gap between customer needs and internal departments, ensuring that the company’s services are effectively delivered, timely, and in compliance with regulations.

We are looking for a dedicated and dynamic Business Analyst to manage and analyze all incoming and outgoing activities between the company and its clients, focusing on the Legal Services and Out-of-Court Settlement divisions.

The ideal candidate will play a key role in improving the efficiency and effectiveness of our legal processes, ensuring smooth communication, and identifying opportunities for operational improvement.

• Oversee and coordinate all business operations related to customer communications in the areas of Legal Services and Out-of-Court Settlement.
• Act as the liaison between internal teams, ensuring the timely exchange of information and updates.
• Analyze and document business requirements and processes, identifying opportunities for optimization and cost-saving measures.
• Collaborate with cross-functional teams, including Legal, Operations, and Customer Service, to ensure alignment in project goals and service delivery.
• Supervise the activities (txt files) concerning the actions that need to be sent to the clients.
• Communicate with the Business Units so as to prepare the mapping of CRM and Legal actions.
• Monitor the progress of ongoing cases and settlements, ensuring compliance with company policies, client expectations, and legal standards.

• Develop and implement business analysis reports to assess the effectiveness of customer communications and process workflows.
• Provide recommendations for improvements and implement best practices to increase efficiency and customer satisfaction.
• Co-operate with IT Department in case of requests that require IT involvement using relevant process and Jira software.
• Support the development and delivery of training to internal teams on new processes or systems as required.
• Stay updated with the latest trends in technology, legal services, regulations, and out-of-court settlement practices to ensure the company remains competitive and compliant.

• Bachelor’s degree in Statistics, Information Technology, Business Administration or a related field (Master's degree is a plus).
• Proven experience (3+ years) as a Business Analyst, preferably in legal/banking/insurance services, dispute resolution, or a similar domain.
• Exceptional analytical, problem-solving, and organizational skills.
• Excellent communication skills, with the ability to collaborate effectively with both internal teams and clients.
• Excellent knowledge of business tools (e.g. Microsoft Office,excel/word, python / java script /or other relevant, power BI)
• Ability to work under pressure, manage multiple projects simultaneously, and meet deadlines.
• Strong attention to detail and the ability to work autonomously.

Desired Skills

• Experience with process improvement methodologies and Project Management

• Fluency in English.

• Knowledge of SQL would be considered as an asset.

• Understanding of legal processes, including out-of-court settlements, and familiarity with relevant regulations would be appreciated.

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and innovative working environment.