The Customer Support Representative serves customers by providing product and service information; resolving product and service queries. Assists with orders, questions, billing, cancellations, complaints, and other queries. Ensure assistance to all company departments where and when necessary.

Job Duties:

·         Resolve customer queries via phone, email, mail, social media and chat

·         Provide customer basic and technical troubleshooting

·        Making outbound calls to existing and potential customers

·         Provide information about other products and services

·         Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

·         Customer records maintenance

·         Being always updated on every product

·         Collaborate and assist marketing promotions and other departments

·         Contributes to team effort by accomplishing related results as needed

·         Web site content translations

Skills/Qualifications:

•                     Computer literacy

•                     Customer Service experience, customer understanding and professional attitude

•                     Experience in sales is a plus

•                     Product/market knowledge

•                     Quality focus, problem solving, proactive

•                     Documentation, listening and phone skills

•                     Resolving Conflicts, analyzing Information, multi-tasking

•                     Willingness to work during peak hours: nights, weekends, holidays

•                     Ability to handle difficult customers in a polite and professional manner

•                     Respect the company deadlines, rules, procedures, colleagues and hierarchy

•                     Capability to liaise with other departments (marketing, security, finance, helpdesk, etc.)  and efficiently escalate delicate user cases that need further handling, keep track if needed until solution is reached

•                     Active team participation and reporting to team leader general problems, proposals on products and process enhancements, suggestions for improvements and in general the global work enhancement.

•                     Native Greek and fluent English speaker