Job Overview:

• Experience Level Junior
• Total Years Experience 0-5
• Job Languages Arabic
• Job posting schema Yes

Are you an Arabic speaker with good knowledge of the dialects and cultural nuances of the Gulf region? Join our Customer Experts team in Athens!

At TP in Greece, we are glad to be collaborating with an award-winning kitchen appliance brand, offering household equipment - from high-end espresso machines to food processors - designed to simplify consumers' daily lives, allowing them to "Master Every Moment".

If you are fond of smart kitchen devices, embracing all the innovative trends in coffee-making and food preparation, our team awaits you! You'll be working in our super modern offices in Athens.

Responsibilities:

• Be the primary point of contact for customer requests, providing an enhanced customer experience
• Utilize multiple communication channels (phone, chat, and email) to provide daily support to everyday household gadget users
• Respond to customer inquiries about our client's new and existing products, facilitating their use
• Handle complaints - always in a graceful and professional manner
• Resolve issues as they arise - timely and efficiently
• Maintain solid customer relationships by handling questions and concerns with speed and professionalism

What you will bring:

• Fluency in Arabic, including dialects and cultural nuances of the Gulf region (e.g., Saudi Arabia, UAE).
• Great knowledge of the English language (oral & written)
• Work experience in a customer support role is a plus
• Exceptional communication & soft skills, as well as a problem-solving mentality
• Tech savviness & learning agility
• A genuine sense of ownership along with an unbreakable team spirit
• A positive attitude, empathy, and high work- ethic
• Flexibility in adapting to a fast-paced environment
• You need to be an EU citizen / EU passport holder, or alternatively you need to have a Greek residence permit (providing access to work) or a corresponding digital blue paper.

What we offer

• Complete relocation support (flight ticket, pick-up & drop - both at no cost to you) for eligible candidates
• Competitive monthly salary + 2 extra salaries per year
• Refer-A-Friend: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age. For these reasons, we invite you to join our big family.

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