Για εργοδότες
Customer Support Associate

Η θέση δε δέχεται πλέον αιτήσεις

DENTSTORE GREECE logo
251-500
Φαρμακευτικές & Κλάδος Υγείας

Key Responsibilities:

  • Serve as the primary point of contact for customer inquiries via phone, email, chat, or other communication channels.
  • Provide exceptional customer service by actively listening to customers' needs and concerns and offering appropriate solutions and assistance.
  • Effectively troubleshoot and resolve customer issues or escalate complex cases to the appropriate teams for further investigation.
  • Educate customers about our products, services, and policies to ensure they have a positive experience and maximize their value.
  • Document customer interactions and maintain accurate records of inquiries, feedback, and resolutions in our CRM (Customer Relationship Management) system.
  • Collaborate with cross-functional teams, including sales, product development, and operations, to address customer issues and improve processes.
  • Proactively identify trends or recurring issues and recommend solutions to enhance the overall customer experience.
  • Participate in ongoing training and professional development opportunities to stay updated on product knowledge, industry trends, and best practices in customer support.

 

 

 

 

Position Requirements:

  • Bachelor's degree or equivalent experience in a relevant field.
  • Previous experience in customer service or support roles preferred but not required.
  • Excellent communication skills, both verbal and written, with a strong focus on empathy, patience, and professionalism.
  • Ability to multitask and prioritize tasks in a fast-paced environment while maintaining attention to detail.
  • Strong problem-solving skills and the ability to think critically and creatively to resolve customer issues.
  • Proficiency in using CRM software and other support tools is a plus.
  • Positive attitude, team player mentality, and willingness to go above and beyond to exceed customer expectations.
  • Advanced English level (speaking and writing)

What We Offer:

  • Competitive salary
  • Opportunities for growth and advancement within the company.
  • Supportive and collaborative work environment where your contributions are valued.
  • Ongoing training and professional development opportunities.

 

Σχετικά tags
customer
τηλεφωνικό κέντρο
εξυπηρέτηση πελατών
customer support
support
call center
customer service
call agent
contact center agent
τηλεφωνική εξυπηρέτηση
υποστήριξη πελατών
ΠΕΡΙΛΗΨΗ ΘΕΣΗΣ
Customer Support Associate
Αθήνα
πριν 7 μήνες
Με κάποια εμπειρία
Πλήρης απασχόληση

Η θέση δε δέχεται πλέον αιτήσεις
Customer Support Associate

Η θέση δε δέχεται πλέον αιτήσεις