Customer Support Associate
Η θέση δε δέχεται πλέον αιτήσεις
251-500
Φαρμακευτικές & Κλάδος Υγείας
πριν 4 μήνες
Ημ. ανάρτησηςπριν 4 μήνες
Με κάποια εμπειρίαΕπίπεδο εμπειρίας
Με κάποια εμπειρίαΠλήρης απασχόλησηΤύπος απασχόλησης
Πλήρης απασχόλησηKey Responsibilities:
- Serve as the primary point of contact for customer inquiries via phone, email, chat, or other communication channels.
- Provide exceptional customer service by actively listening to customers' needs and concerns and offering appropriate solutions and assistance.
- Effectively troubleshoot and resolve customer issues or escalate complex cases to the appropriate teams for further investigation.
- Educate customers about our products, services, and policies to ensure they have a positive experience and maximize their value.
- Document customer interactions and maintain accurate records of inquiries, feedback, and resolutions in our CRM (Customer Relationship Management) system.
- Collaborate with cross-functional teams, including sales, product development, and operations, to address customer issues and improve processes.
- Proactively identify trends or recurring issues and recommend solutions to enhance the overall customer experience.
- Participate in ongoing training and professional development opportunities to stay updated on product knowledge, industry trends, and best practices in customer support.
Position Requirements:
- Bachelor's degree or equivalent experience in a relevant field.
- Previous experience in customer service or support roles preferred but not required.
- Excellent communication skills, both verbal and written, with a strong focus on empathy, patience, and professionalism.
- Ability to multitask and prioritize tasks in a fast-paced environment while maintaining attention to detail.
- Strong problem-solving skills and the ability to think critically and creatively to resolve customer issues.
- Proficiency in using CRM software and other support tools is a plus.
- Positive attitude, team player mentality, and willingness to go above and beyond to exceed customer expectations.
- Advanced English level (speaking and writing)
What We Offer:
- Competitive salary
- Opportunities for growth and advancement within the company.
- Supportive and collaborative work environment where your contributions are valued.
- Ongoing training and professional development opportunities.
ΠΕΡΙΛΗΨΗ ΘΕΣΗΣ