Job Posting: (Desk) Customer Experience Representative

Location: Athens, Greece

Position Type: Full-Time

Chauffeur Greece is the first Greek company that offers all-in-one, seamless premium transfer services, for Hotel, Tour Agency Partners and many more.

We are growing and scaling at an unprecedented rate! We seek for an enthusiastic professional to join our team and assist on our day-to-day transfer customer experiences, as a (Desk) Customer Experience Representative.

The (Desk) Customer Experience Representative will play a pivotal role in enhancing the customer experience by engaging with customers, managing communications, and coordinating transfer customer experiences. This position requires a proactive individual dedicated to delivering exceptional service and ensuring seamless transfer arrangements for our customers.

This role is perfect for someone who is:

• Effective communicator: Willing to communicate and deliver exceptional desk customer experiences.
• Analytical: Possessing strong problem-solving skills, able to manage multiple tasks and assess complex situations efficiently.

Objectives:

• Deliver exceptional transfer services to our customers by understanding their needs.
• Manage all customer and partner communications, ensuring prompt and courteous interactions
• Ensure booking requests from hotel guests are accurately processed and fulfilled.

Responsibilities:

• Guest Engagement: Understand hotel guests’ needs for transfers experiences, offering personalized solutions that exceed their expectations & contribute to exceptional customer experiences.
• Customer Experience Management: Deliver personalized and proactive communication with guests, ensuring their transfer needs are met with the highest level of professionalism.
• Email Management: Handle email & written communications, ensuring prompt and courteous responses. Oversee and manage transfer-related correspondence with clear, professional, and timely communication.
• Dispatch Handling: Coordinate transfer scheduling / routing, and chauffer allocation to ensure the efficient and timely operation of our services.
• Booking Coordination: Process transfer & tour bookings for hotel guests, ensuring all requests are handled accurately and promptly.
• Service Quality Control: Monitor service standards to ensure all hotel guest requests are handled with care, adhering to the hotel’s standards of excellence.

Required Skills:

• Communication Skills: Excellent written and verbal communication skills.
• Customer Service Excellence: Dedication to providing outstanding customer service.
• Collaborative Team Player: A positive and proactive approach to working as part of a larger team.
• Technological Proficiency: Proficient in MS Office and relevant technologies.
• Language Skills: Written and oral English communication skills required.

Preferred Skills:

• Experience: At least two years of experience in customer experience services, reservations, or a similar role.
• Problem-Solving Ability: Strong decision-making, problem-solving and change management skills, comfortable to adapt and manage last-minute customer requests.
• Multilingual Skills: Proficiency in multiple languages is an asset, enhancing communication with diverse guests.
• Knowledge within the Tourism Industry: Familiarity with local tourism, travel logistics, and transfer operations within a hotel or service environment.

How to Apply:

If you are an enthusiastic professional looking to join our dynamic team and contribute to our continued success, we would love to hear from you. Please send your resume and a cover letter to info@chauffeurgreece.com

Join Chauffeur Greece and be part of a team dedicated to providing premium customer experiences!