Are you fluent in German and passionate about providing excellent customer service? We are seeking dedicated individuals to join our customer service team as a German-Speaking Customer Service Representatives. In this role, you will be responsible for assisting our German-speaking customers with inquiries, resolving issues, and ensuring a positive experience with our products or services.

Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues and complaints effectively.
• Collaborate with other departments to escalate complex issues when necessary.
• Guide new clients through digital onboarding, particularly focusing on KYC requirements and procedures.

 Requirements:

• Fluency in German & English (both written and verbal) is essential.
• Strong communication and interpersonal skills.
• Previous experience in customer service or a related field is preferred but not required.
• Ability to multitask and work in a fast-paced environment.
• Excellent problem-solving abilities.
• Availability to work 24/7/365 to ensure continuous support.

Benefits:

• Competitive salary
• Benefits and discounts (phone plans, meal tickets etc).
• Career development opportunities
• Continuous training
• Contract of indefinite duration through our partners
• The opportunity to become the next star Of Grand Cosmotel  click&see
• Hybrid working model

If you are enthusiastic about providing exceptional customer service and fluent in German, we would love to hear from you!

Start your career!

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