Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Role:

• Be the contact person for customers and service technicians.
• Administer and schedule service technicians in the field, taking into account.
• product and customer knowledge as well as temporal and spatial availability.
• Ensure customer satisfaction through compliance with agreed service level agreements while taking into account high economic efficiency.
• Handle escalations.
• Ensure service documentation and update if necessary.

Requirements:

• Native German Speaker.
• Ability to work independently.
• Quick comprehension.
• B2 English.

Benefits

• Buddy program.
• International environment.
• Job with purpose.
• Mobile working.
• Staff discounts.
• Unlimited employment contract.
• Private Life and Health Insurance.

Joining Hemmersbach, you will support our commitment to social responsibility. We prioritize 20% of our profits into our company owned organizations such as:
 

• Rhino-force.org: providing environmental protection for an endangered species
• Kids-family.org: taking care of children without parents in Poland and India, turning their shelters into homes.

Join our Team! Apply now and send us your CV IN ENGLISH!