PERI Group, the leading international company in the field of Formwork and Scaffolding, is looking for a Customer Service Coordinator for its subsidiary PERI Hellas located in Koropi, Attica.

Role objectives

• Ensure a good customer experience for customers both in person and online
• Ensure the co-operation between the customer and PERI works optimally
• Be responsible for assigned task, as well as the development and communication required for it

Main Responsibilities

• Manage orders from customers/sales team/PMs in PERI Systems
• Manage customer returns in PERI Systems including creating damage reports, repair and scrap bills
• Co-ordinate with Technical/Sales teams on the exchange of equipment
• Provide quality customer service via telephone and email communication
• Book deliveries and returns in PERI systems
• Support sales team/PM
• File clean-up and closure in co-operation with vendors/PMs
• Review and correct control prints of rent in co-operation with sales team/PMs
• Book transports in PERI Systems
• Follow-up with the rest of the department for backorders and unpacked orders

Required Qualifications

• University Degree
• 1-2 years previous experience in a customer support role
• Excellent utility of MS Office
• Fluency in both written and spoken Greek and English
• Strong communication skills along with active listening and negotiation skills
• Customer and solution focused
• Structured and methodical

We offer

• Stable and friendly working environment
• Opportunities for development and growth
• Continuous education and training
• Health care benefits