Customer Care Center Officer

Division: Ground Operations

Department: Customer Care Center

Location: Athens International Airport, Building 57, Spata

Type of Employment: Full-time | operates in shifts, 24*7

Deadline: 07/02/2025

 

About us

AEGEAN, based in Athens, Greece, is a member of Star Alliance Group since 2010 and a proud winner of 14 SKYTRAX World Airline awards as the ‘Best Regional Airline in Europe’. Instrumental in our success have been our employees, who seek to channel their energy and motivation into the challenging industry of aviation, providing services of high standards across all travel stages and contributing to the continuous improvement of our products. We are looking for enthusiastic, talented, and dedicated individuals, who can drive our organization forward.

 

If you wish to explore the exciting world of aviation, join our team!

 

About the role

There is currently a job opening “Customer Care Center Officer”, in the Customer Care Center Team. As a Customer Care Center Officer, you will be responsible for managing efficiently all Network’s Irregular Operations, while ensuring that passengers are provided with timely, consistent and clear information on a digitalized manner, during disruptions. If you want to be a part of a fast-paced environment and have a passion in delivering exceptional customer experiences, this role is for you!

 

What you will do:

• Play a pivotal role by turning disruptions into Customer care opportunities
• Partner with operational teams to implement effective solutions while bringing forward passenger's perspective
• Anticipate and analyze potential disruptions, implementing proactive planning strategies to deliver a seamless digital travel experience for passengers
• Evaluate operational challenges swiftly while making sound decisions to restore normalcy with minimal delay
• Develop recovery plans efficiently, ensuring seamless operations and a smooth experience for passengers
• Provide guidelines and solutions to stations and providers worldwide

 

You fit, if you cover the following requirements:

• Bachelor’s degree in Aviation, Tourism or any related field is required
• Previous working experience in a customer-oriented position will be considered as a strong asset
• Proficient in oral and written Greek and English is mandatory; additional language skills are an advantage
• Good knowledge of MS Office
• Keen on learning and using digital platforms and in house applications

 

And you have competence in:

• Capability to manage multiple tasks and prioritize effectively under pressure
• Problem-solving skills with the ability to make sound decisions in real-time
• Commitment in delivering exceptional customer experience
• Excellent verbal and written communication skills
• Collaborative mindset to work efficiently with cross- functional teams
• Dedication to rules and procedures while simultaneously being adaptive

 

If you pursue your career journey with Aegean, on top of a challenging job, we offer:

• A working environment where you feel valued and appreciated
• Excellent career and development opportunities within the organization
• Flight tickets
• Private health insurance scheme

 

If this looks like an interesting opportunity for you, send us your application now!

 

Your application shall contain CV in English language and is to be submitted until the February 7, 2025.

All applications will be treated as strictly confidential. Please note that only shortlisted candidates will be contacted.

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