We are looking for a team and goals oriented, customer excellence driven individual to join our Customer Excellence Team.

• Ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction
• Meet personal/customer excellence team resolutions targets
• Proactively escalating queries and concerns, when necessary and following up to ensure resolution
• Working with a team of CERs and other departments to find appropriate solutions to customers’ concerns
• Excellent communication and people skills displaying a professional customer service attitude

• Bachelor’s degree. A master’s degree will be considered as an asset
• Prior experience in customer service will be considered as a plus
• Excellent knowledge of the English language
• Excellent command of MS-Office applications
• Excellent written and verbal communication skills in Greek & English
• Enthusiasm, energy, and a positive attitude
• A strong desire to achieve departmental KPIs and goals
• Excellent communication skills, especially writte
• Team Mindset
• Familiarity with CRM systems and practices

• Competitive salary package and bonus scheme
• Hybrid work model
• Health and life insurance
• Pension Plan program
• A buddy will support you with your onboarding
• Monthly Miles for coffee and snacks
• Opportunity to work in a fast-growing industry with talented people
• Training opportunities and a continuous feedback performance management system

Unlock your full potential! Apply now to join Avis Greece as our Customer Excellence Representative.

#AvisGreece #UnlockYourPotential