POSITION: RESERVATIONS EXECUTIVE

REPORTS TO:  RESERVATIONS MANAGER

ABOUT US 

Variety Cruises is a family-owned cruise company operating small cruise ships since 1949. We are a 360° vertically integrated organisation creating, operating, distributing, and delivering our signature 7-day life enriching experiences at sea, in over 13 destinations across 5 continents. Our Family at Sea is passionate about our mantra focused on providing authentic, sustainable, life-enriching small ship adventures delivering on our vision to create A Better World At Sea.

ABOUT THE ROLE

 DUTIES & ACCOUNTABILITIES

• Checking the availability of the cabins
• Making FIT and group reservations for worldwide markets and registering them in RESCO (reservations program)
• Handling direct customers throughout the booking journey from booking request to embarkation and thank you letter post-cruise: assisting and advising passengers, processing payments, charging credit cards, payment accounting report, answering any questions passengers might have, meeting passengers at the time of boarding, add bookings, issue invoices)
• Handling passengers with outstanding bills which need to be settled (onboard expenses – cooperation with Accounts department on credit card payments that weren’t processed on board
• Arranging pre-post transfers or hotels if requested

ABOUT YOU

QUALIFICATIONS

• Bachelor’s degree in Tourism / Business Studies or equivalent
• Excellent knowledge of the English language written and verbal. Any other language is a plus
• Computer software literacy
• Experience in Tourism would be an asset

COMPETENCIES, SKILLS & ATTRIBUTES

• Ability to handle multiple tasks simultaneously
• Attention to detail
• Team player, passionate for customer satisfaction
• Effective time management
• Prioritization
• Excellent communication skills

WHAT WE OFFER

• Competitive compensation package
• Friendly and positive working environment with a youthful energy
• Continuous training and professional development.
• Free participation on an annual cruise (including an extra week of paid leave)
• Medical insurance plan