The merger of SOFTONE and ENTERSOFT has formed the largest provider of business software products and services in Greece. This newly unified organization now boasts over 1,500 employees and an extensive network of 700+ specialized partners, effectively serving a growing customer base of 90,000+ businesses across four countries (Greece, Cyprus, Bulgaria, and Romania).
With strong expertise, high specialization, and continuous investment in innovation, the new organization offers a comprehensive portfolio of digital solutions—ranging from ERP, CRM, HCM, and Accounting to Digital Commerce platforms, E-Invoicing services, solutions for freelancers and small businesses, ESG Reporting, E-Procurement, and industry-specific applications for retail, hospitality, and other sectors. These solutions provide high added value to businesses, actively supporting their digital transformation across all processes.
For more information, visit:
🌐 www.softone.gr
🌐 www.entersoft.gr
We are looking for a Customer Success Associate to join our high caliber team.
Your contribution to the success of the team
- Assist users in navigating the platform and ensuring they understand all its features
- Troubleshoot any technical issues reported by users and escalate to the development team when necessary
- Track key metrics and work on improving overall user satisfaction and success
- Help create easy-to-follow user guides and educational materials to support customer queries
- Collect and analyze feedback from users to ensure continuous improvement
- Identify potential platform enhancements based on user feedback
- Monitor and track the progress of suggested platform improvements and communicate updates to users
- Create and deliver platform presentations to users as needed
- Ensure that every interaction with the user adds value to their experience
Your Qualifications & Skills
- Bachelor's degree in Computer Science, Business Administration, Social Sciences, or a related field
- 1-3 years of professional experience in a relevant role
- Strong interest in digital transformation and technology
- Good understanding of technical concepts and the ability to explain them clearly
- High level of empathy – a genuine willingness to understand and resolve user issues
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and a proactive mindset
- Attention to detail and a structured approach to work
- Fluency in both Greek and English (written and spoken)
- Experience with CRM and ticketing systems is a plus
Your Benefits:
We are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:
💰Competitive remuneration packag
❤️Private health insurance plan
🏠Hybrid working model
💯Opportunity to work alongside people who are always eager to mentor
🚍Transportation with company’s bus from central stations
📖 Funded training & development opportunities
🥪Catering food services