ICAP EMPLOYMENT SOLUTIONS, on behalf of its client, for a major electricity provider, is hiring individuals for the position of Sales Support and Operations Agent.

Responsibilities:

• Handles pending contract tasks unrelated to direct sales, such as procedural matters (e.g., updates, documentation, declarations, meter readings, etc.).

• Communicates with pending task lists to alleviate the workload of sales agents and maintain the team’s productivity.

• Provides updates on changes from the billing department and manages daily tasks unrelated to new sales.

• Manages Voice Orders for completed contracts, ensuring timely communication to finalize sales.

• Processes customer-specific administrative requests (e.g., product changes) to streamline operations.

• Handles incoming calls with prioritization over sales agents, focusing on inquiries related to contract progress, support referrals, and efficient call redirection to minimize delays and optimize team workflow.

• Participates in company’s trainings

• High school diploma.

• Bachelor’s degree would be an asset.
• Computer literate (MS Office, Internet).
• Knowledge of CRM systems.
• Very good knowledge of English.
• Knowledge of an other language will be an asset
• Communication skills both oral and written.
• Organizational skills
• Customer oriented.

• Competitive Salary
• Performance Bonuses
• Comprehensive Training
• Friendly Work Environment