About IntouchCX
IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.
For more on our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs
About the Job
Are you a problem solver? Do you like making meaningful connections with people? Are you interested in a rewarding career working with the world’s most exciting brands?
Our Customer Support Representatives are passionate about delighting customers by making every interaction an unforgettable experience, whether that’s through inbound calls, emails and/or chats. We want people with personality, who love making an impact with every customer interaction.
We also want people with drive and ambition - people who want a career, not just a job. Punctuality, performance, and positivity will set you up for success.
Working as a Customer Service Representative, You Have:
- Fluency in Italian
- High school diploma (or equivalent)
- 6 months – 1 year of customer service experience
- Call center experience (strong asset)
- Effective communication skills
- Passion for delivering an outstanding customer experience
- Proven track record of being incredibly resourceful and finding solutions even when there is no clear path
Benefits of Working as a Customer Service Representative:
- Comprehensive medical and life insurance
- In & out of hospital benefits
- Mental health support line
- 20–26 paid days off per year
- Monthly meal vouchers
- Access to an on-site occupational physician
- Career development and e-learning platforms
- Weekly coaching and support
- Global incentive programs
- Fun, inclusive work environment
- Career growth opportunities in a global company