Job Responsibilities:

• Administrate the CRM system to collect and analyze data so as to achieve personalized communication & customer engagement 
• Organize and send targeted communications (promotional or informational) to B2B or B2C customer segments in close cooperation with Sales, Product Management and a wide network
• Coordinate day-to-day operations and troubleshooting of Loyalty program
• Address daily customer inquiries related to loyalty program and CRM issues.
• Generate reports and insights on the performance of loyalty programs and CRM initiatives.
• Collaborate extensively with various departments (e.g., Marketing, Sales, Customer Service, ΙΤ) to ensure alignment with business objectives

Requirements:

• Bachelor’s degree in Business Administration/ Marketing or a related field
• Good working knowledge of the English language
• Good knowledge in MS Excel, Google Sheets and PowerPoint
• Experience in SAP and CRM systems (Microsoft Dynamics 365) will be considered as a plus
• Prioritize tasks effectively to meet deadlines
• Demonstrated ability to work effectively within a team environment
• Strong communication and organizational skills

The Company offers:

• Competitive remuneration package & extra benefits
• Dynamic, prestigious and highly distinguished working environment (Best workplace award in Greece for 10 years)
• Supportive management
• Among top industries in international market trends
• Multiple learning & career opportunities