Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

Mandarin Oriental, Costa Navarino

Located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport.

The beachfront resort is part of the sustainable resort destination of Costa Navarino, a well-established tourism destination which includes 3 other resorts. It comprises of 99 suites and villas, all with outdoor terraces and sea views, along with seven restaurants and bars.

Scope of Position:

The Kids Club Supervisor is responsible for training, motivating, and appraising the Kids Club team to ensure the highest levels of service. Coordinates and delivers a training program assuming responsibility for the development of the Kids Club team. 

Duties & Responsibilities:

• Takes care of our young guests between the ages of 4 and 12 within the Kids Club.
• Participates in the smooth running of the Kids Club department on a day-to-day basis to achieve the highest possible levels of guest satisfaction.
• Creates new, unique and interesting activities that draw upon the best cultural, sporting or other offerings of the area in which Mandarin Oriental, Costa Navarino is located.
• Possesses a complete knowledge of the products and services offered by the hotel, and in particular all the kids club activities.
• Ensures that all activities are performed in a safe environment using proper safety techniques.
• Monitors the success of the activities programs through the number of participants per scheduled event and through guests’ feedback. Makes necessary adjustments to maintain top quality, fun filled and original program for hotel guests and kids.
• Keeps all toys and equipment clean, safe and well maintained.
• Implements standards and participates in high service standards training.
• Develops and maintains a strong working environment with the other departments.
• Attends the monthly Kids Club meeting.
• Follows up on guests' feedback.
• Is responsible for following the daily schedule of the Kids Club activities.
• Assists in the opening and closing duties as outlined by the Kids Club guidelines.
• Is responsible for the daily registration, check in/check out and charges.
• Ensures that the proper accounting procedures are followed when charging fees for the kids club.
• Drive revenues for the department.

Qualifications / Experience:

• EU passport or valid Residence Permit is mandatory in order to work in Greece.
• Degree in Child Development and Education/Teaching.
• Minimum of 2 years' experience in a similar role.
• Fluency in English. Any other additional language will be considered as a plus.

Benefits:

We offer exciting benefits including and not limited to :

• Accommodation provided.
• Medical Private Insurance for all Colleagues.
• Free meals at Colleagues' Dining.
• Laundry of uniforms.
• Colleague recognition and reward program.
• Learning & Development Program.
• Colleague Social events and Wellness programs.
• Workplace Support line that covers all pillars of wellness for colleagues.
• Various discounts provided within the Resort and in the nearby area.
• Task force Opportunities across the Group of Mandarin Oriental.