Who we are

We are a leader in mobile technology, providing innovative solutions to 1.2 billion consumers. In an ever-increasing digital world we help businesses grow their digital reach & toolkits to optimize user experience, increase engagement, attract new customers and boost their revenues.

Think of performance marketing but on steroids as our top-notch marketeers and engineers build digital journeys through an omnichannel marketing approach like no other. Currently we work with the biggest names in Telco, Insurance, Education, FMCGs and Retail in over 45 countries in Latin America, Africa, the Middle East and South-East Asia.

The role

As IT Systems Administrator you will design, implement and administer systems infrastructure, including cloud / backup software, server and hardware, operating systems and collaboration services.

Key Accountabilities:

• Manage, configure and troubleshoot Enterprise IT services and their associated operating systems and software.
• Manage of IT cloud services, including, Google (Google Apps), Microsoft (Office365), Atlassian and additionally administer and maintain Active Directory database.
• Administration of IT network services (wireless, access and edge network).
• Manage, configure and troubleshoot of Collaboration services including video conference devices
• Create and maintain documentation as it relates to terminals, network and server configuration, mapping, processes, and support documents.
• Provide training and orientation to end users for all modified and new systems according to IT processes.
• Plan and implement desktop and server upgrades, maintenance fixes, and vendor-supplied patches in regards to configuration and permission management.
• Proactive identification and resolution of problems affecting systems performance, efficiency, and availability.
• Manage services, including, antivirus applications, web filtering, event logging.
• Engaged on research on new software and systems to support purchasing efforts.
• Handle and interact with vendors during new systems acquisition.
• Able to understand and follow company internal policies and processes.

Knowledge/Skills/Experience

• BSc/MSc in Computer Science or equivalent.
• Prior IT support experience more than 3 years.
• Basic knowledge and hands-on on the following areas:

• IT services, including Active Directory, DNS, DHCP, CA and Group Policy Management, Enterprise Antivirus, Printing Services.
• Managing Windows Server (2016, 2019, 2022), Windows OS, MacOS and Linux (Ubuntu, CentOS).
• Network concepts such as LAN, WAN, Wireless, TCP/IP, SSH, HTTP, SSL.
• Backup systems, preferably NetBackup. Ability to handle LTO libraries/disk drives and restore technologies.
• Experience on the following technologies/skills will be considered as an asset:
  • Basic systems administration scripting, preferably Python, Powershell, Automation and integration with external APIs with the use of Google Apps Script
  • Cloud services such as Google Apps, Atlassian and Office365 services
  • Collaboration services, such as Slack, Google Meet and Video Conference devices
  • Desktop and Server hardware upgrades
  • Virtualization technologies such as VMware

Personal Characteristics

• Bright, ambitious, self-driven, hard-working and flexible
• Ability to work effectively as part of a team and with other personnel at all organizational level
• Able to perform under pressure and deliver results in a demanding and fast-paced environment that requires fresh thinking and innovation
• Excellent written and spoken communication skills
• Attention to detail

We offer a competitive base salary and benefits, directly dependent on the candidate’s qualifications and skills. The real excitement comes from working closely with a dynamic, smart, agile, and highly motivated team in a competitive and fast-paced environment.

Follow us on LinkedIn and stay updated on our latest news. Upstream is an equal-opportunity employer.
The Company does not discriminate on the basis of race, color, creed, pregnancy, religion, gender, national origin, age, disability, marital, or any other legally protected status. The Company also makes reasonable accommodations for disabled employees.
Finally, the Company prohibits the harassment of any individual based on their protected status. This policy applies to all areas of personnel actions including recruitment, hiring, training, promotion, compensation, benefits, transfer,and social and recreational programs