Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Role

• Collaborate with L3 and other resolver teams in English
• Correctly logging incidents and faults, categorizing, and prioritizing them in line with team procedures
• Diagnose and quickly resolve a wide range of Windows applications issues
• Good troubleshooting knowledge on internet and VPN issues
• When the restoration is beyond the scope of the support escalate the issue problem to appropriate resolver group using IT Ticketing System
• Install, upgrade, support and troubleshoot for printers & related computer hardware.
• Knowledge of Citrix and VPN
• Customize & configure desktop hardware to meet specifications and business standards
• Email account administration, i.e., account creation and management and distribution lists on Office 365 User account administration, i.e., account creation and management and password resets on Active Directory
• Familiarize end users on basic software, hardware and peripheral device operation and solve basic queries
• Take ownership and responsibility of queries, issues and problems.
• Setting up PC workplaces
• Installations, migrations and rollouts
• deal with stock / asset management
• provide support on meeting room / conferencing room
• provide smart hand support for Server and network devices

Requirements:

• 2-3 years of IT experience (or equivalent)
• Technical knowledge of standard systems and business software
• Technical knowledge, in order to address service work orders, for PCs, laptops, cabling, televisions, projectors, phones, peripherals and site security equipment
• Ability to apply intermediate level of subject matter knowledge
• Works on problems/projects of moderately medium-complex scope
• Able to independently problem solve
• B2 English
• Works on problems/projects of moderately medium-complex scope
• Evaluates unique circumstances and makes recommendations
• Able to provide feedback on new technical processes to help drive efficiency 

Benefits

• Onboarding program
• Job with purpose.
• Staff discounts.
• Unlimited employment contract.
• Private Life and Health Insurance.
• Trusted working hours
• Unlimited employement contract

Joining Hemmersbach, you will support our commitment to social responsibility. We prioritize 20% of our profits into our company owned organizations such as:
 

• Rhino-force.org: providing environmental protection for an endangered species
• Kids-family.org: taking care of children without parents in Poland and India, turning their shelters into homes.

Join our Team! Apply now and send us your CV IN ENGLISH!