Ella Resorts is excited to welcome a new Hotel General Manager to our team at the Rocrita Lifestyle Beach Resort, located in the charming area of Mochlos, Crete. Our hotel is a haven for travelers seeking a refined and inspirational stay with their loved ones.

Ella Resorts is a unique collection of luxury eco-chic resorts in the wider Mediterranean region, with a portfolio consisting of 7 seaside lifestyle resorts in Rhodes, Corfu and Crete. Each property assimilates and is designed to highlight the unique characteristics of its host location within a carefully selected setting rich in Greek history, culture, and stunning landscapes. We are dedicated to achieving excellence in everything we do. Our mission is to enrich lives, one experience at a time. We empower our employees to make positive impact on the communities where we live and work. By providing genuine service, we build lasting relationships with our guests and create unforgettable experiences.

As we continue to expand our portfolio, we are seeking to hire an experienced and visionary Hotel General Manager. We seek independent thinkers who embrace their entrepreneurial spirit and challenge conventional ideas. We value risk-takers and creative minds!

Position Summary

The Hotel General Manager will be responsible for managing all aspects of the hotel's operations to ensure a high level of guest satisfaction, financial performance, and team productivity. She/he will be responsible for setting and achieving the hotel's strategic goals and maintaining high standards of service and hospitality at the new property of the Group in South Crete, ensuring a smooth and successful opening of the season 2025. This is a key role that holds critical responsibilities that will determine the successful first-time implementation of the Group’s Strategy in the new property. This is a great opportunity for someone who aspires to develop her/himself and become part of an innovative and vibrant team of hospitality professionals who aim high!

Main Responsibilities & Accountabilities

Operational Acumen  

• Lead and direct the overall hotel operations aiming at maximizing performance, profitability and return on investment, while ensuring compliance with quality and operational standards. 
• Promote a positive and productive work environment, and acting as the primary ambassador of our corporate culture 
• Ensure compliance with hotel policies and procedures, as well as health and safety regulations 
• Report to Area Director and interact with guests, department heads, associates, owners, local community and other stakeholders. 

Leadership Development 

• Oversee and manage all departments and working closely with department heads on a regular basis 
• Carry out inspections of property and services when needed with public authorities and various companies 
• Act as a final decision maker in hiring key staff 
• Ensure optimum staffing levels relative to operational needs 
• Put the right people into the right roles at the right time with assistance from Human Resources 
• Hold regular briefings and meetings with all heads of departments 
• Conduct regular performance evaluations and provide feedback 
• Develop and maintain clear job descriptions and staff manuals 
• Manage and motivate hotel staff, providing training and development opportunities 
• Maximize training initiatives and plans to drive efficiencies and ensure compliance with policies and procedures, as as well as local labor regulations 
• Drive change initiatives and solve complex problems 
• Maintain a diverse, inclusive, and equitable environment to maximize people’s potential 

Financial Management 

• Develop and implement strategies to achieve financial goals and maximize revenue 
• Develop the annual budget and business plan, and recommend capital improvements 
• Develop and monitor the performance of financial and operational plans which support the corporate objectives 
• Prepare a monthly financial reporting for the owners and stakeholders, including revenue, expenses, and profitability 
• Monitor financial performance, analyze financial reports, and make necessary adjustments to meet revenue and profit goals 
• Monitor competitor activity and market trends to identify opportunities for improvement 
• Collaborate with sales and marketing teams to develop and implement effective promotional strategies and plans to maximize the number of market segments reached and to diversify the sources of revenues 
• Closely collaborate with reservations and revenue directors/managers to maximize KPIs, such as Occupancy Rate, ADR, and RevPAR 
• Maximize food and beverage revenues by ensuring optimal use of celebration/restaurant space 
• Implement cost control measures without compromising service quality 

Crisis Management   

• Ensure the proper implementation and comprehension of the Hotel’s crisis management plan, and train staff in its execution 
• Regularly conduct tabletop exercises to simulate emergency scenarios 
• Maintain a strong communication plan for informing guests and staff during crises 
• Establish and maintain preventative maintenance programs to protect the physical assets of the hotel with the Maintenance team 
• Be familiar with and implement property safety, first aid and fire and emergency procedures 
• Ensure security incidents and accidents are logged, investigated and rectified to prevent future catastrophes.  

Legal Compliance 

• Ensure that the hotel complies with all relevant laws and regulations, including labor, health, and safety standards 
• Handle legal matters, disputes, and contracts as necessary 
• Carrying out inspections of property and services when needed with public authorities 

Guest Satisfaction 

• Maintain high standards of guest service and satisfaction 
• Handle guest complaints and resolve issues in a timely and professional manner 
• Oversee the delivery of superior services to all guests ensuring the utmost quality and care is delivered 

• Bachelor's degree in Hospitality Management, Hotel Administration, Business Administration, or a related field 
• At least 3-5 years of previous working experience as a Hotel Manager, preferably in 5* Hotels 
• Any relevant certifications such as Certified Hotel Administrator (CHA) or Certified Hospitality Manager (CHM) will be considered a plus 
• Must have strong financial acumen to manage budgets, control expenses, and optimize revenue 
• Must be a strategic thinker, able to identify and adapt to market trends and customer changing needs 
• Creative and innovative style and approach 
• Strong leadership, supervisory, analytical, and project management skills 
• Proficiency in hotel management software and reservation systems 
• Being familiar with Standard Operating Procedures relevant to the position 
• Must possess computer skills, including, but not limited to, use of Microsoft 365 (Word, Excel, PowerPoint) 
• Efficiently managing resources, schedules, and daily operations 
• In-depth knowledge of the hotel industry, including an understanding of hotel operations, trends, and market dynamics 
• Stay up-to-date with local and international laws and regulations, including tax regulations, and health and safety standards 
• Knowledge of safety protocols, health regulations, and emergency procedures 
• Excellent verbal and written communication skills. Must be able to speak, read, write, and understand English 
• Ability to lead and motivate a diverse team, fostering a positive and productive work environment 
• An inspirational leader which positively influences others to exceed expectations 
• Being always a role model for staff and associates, living the Group’s vision and values  
• Ability to understand people needs and foster collaboration and productive relationships 
• A team player who communicates effectively across a multi-cultural environment 
• Quick thinking and the capacity to find solutions to unexpected and complex issues 
• Demonstrates empathy when dealing with others 
• Commitment to providing outstanding guest experiences and resolving issues with a customer-centric approach 
• Skill in mediating disputes and conflicts among staff or guests diplomatically 
• Meticulous approach to ensure that the hotel runs smoothly and guest needs are met 
• Effective time management to handle multiple tasks and responsibilities efficiently 
• Maintaining a professional and pleasant appearance, being punctual and conforming to the Group’s standards 
• Results oriented, striving for excellence and constant improvements 

• Competitive remuneration package & benefits
• Career advancement in a fast growing organization
• Continuous learning & development within a transparent & inclusive working environment
• Collaborative working environment
• Accommodation & meals

Ella Resorts are dedicated in providing exceptional guest experiences across its brand and our amazing Team members are at the heart of it.

Join us today to build our future together.

All applications will be acknowledged and treated as strictly confidential.