Who we are

We are a leader in mobile technology, providing innovative solutions to 1.2 billion consumers. In an ever-increasing digital world, we help businesses grow their digital reach & toolkits to optimize user experience, increase engagement, attract new customers, and boost their revenues.

Think of performance marketing but on steroids as our top-notch marketers and engineers build digital journeys through an omnichannel marketing approach like no other. Currently, we work with the biggest names in Telco, Insurance, Education, FMCGs, and Retail in over 45 countries in Latin America, Africa, the Middle East, and South-East Asia.

About the Role

We are looking for a highly motivated and detail-oriented HR Associate to join our dynamic and agile HR team. In this role, you will play a pivotal part in driving the execution of our HR strategy while fostering a positive and engaging relationship between employees and the organization. As a key contributor to our HR initiatives, you’ll bring your expertise to the forefront, ensuring seamless HR operations while embodying and promoting our company culture. This is an excellent opportunity for a self-driven professional with a solid background in recruitment and core HR pillars to thrive in a fast-paced, multinational environment.

Recruitment & Talent Acquisition

• Manage end-to-end recruitment cycle for various positions across departments, including sourcing, CV screening, conducting interviews, and facilitating assessment tests
• Organize and actively participate in recruitment events and activities to promote company brand awareness and attract top talent
• Develop innovative talent acquisition strategies and maintain relationships with key talent pipelines (e.g., universities, job fairs, professional networks)

Onboarding & Offboarding

• Oversee the onboarding process in sync with other departments, ensuring a smooth transition for new hires by coordinating systems setup, orientation programs, and all necessary onboarding documentation (e.g. employment contracts, personal information forms, etc)
• Manage the offboarding process, in sync with other departments, ensuring a positive experience for departing employees

HR Operations & Systems

• Administer and maintain HRIS (SuccessFactors) system, ensuring data validity and providing insightful analytics and reports to support decision-making
• Handle employee benefits administration, including health plans, mobile plans, allowances etc., ensuring accurate and timely enrollment and updates
• Maintain and monitor employee records, ensuring timely updates and compliance with labor laws and company policies
• Collaborate with the Finance team to manage PRs & POs, ensuring alignment with budget requirements

Employee Engagement & Support

• Serve as a primary point of contact for HR-related inquiries, providing guidance and resolving employee issues promptly and professionally
• Collaborate with key stakeholders across the business and contribute to projects that make a real difference in how we work, grow, and thrive together
• Partner with employees to foster a positive, inclusive, and high-performing work environment
• Assist in the development and execution of employee engagement initiatives and HR projects

Requirements

Education & Experience

• Bachelor’s degree in social & behavioral sciences, Business Administration, or a related field; a Master’s HR degree or professional HR certification is a strong plus
• 3-5 years of experience in a similar HR role, with a strong focus on recruitment and talent acquisition. Experience in Telco or Tech industries is a plus
• Proven experience in a multinational or dynamic corporate environment

Skills & Competencies

• Excellent command of the English language (both oral & written)
• Advanced knowledge in MS Office, particularly Excel (e.g. Lookup & logical functions, Pivot tables & charts, conditional formatting, data validation)
• SAP ERP & Success Factors knowledge will be considered as a plus
• Strong analytical and problem-solving skills with the ability to draw actionable insights from data
• Outstanding organizational skills with the ability to manage multiple priorities and deliver results under tight deadlines

Personal Attributes

• Self-motivated, with a high-energy and proactive approach to work
• Strong attention to detail and commitment to excellence
• Flexible and adaptable, thriving in a fast-paced and ever-changing environment
• Demonstrated ability to build and maintain positive relationships across all levels of the organization
• Creative thinker with a solution-oriented mindset and a collaborative attitude

We offer a competitive base salary and benefits, directly dependent on the candidate’s qualifications and skills. The real excitement comes from working closely with a dynamic, smart, agile, and highly motivated team in a competitive and fast-paced environment.

Follow us on LinkedIn and stay updated on our latest news. Upstream is an equal-opportunity employer.
The Company does not discriminate on the basis of race, color, creed, pregnancy, religion, gender, national origin, age, disability, marital, or any other legally protected status. The Company also makes reasonable accommodations for disabled employees.
Finally, the Company prohibits the harassment of any individual based on their protected status. This policy applies to all areas of personnel actions including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.