Thrace Group is a Greek multinational Group, which activates in the production and distribution of polypropylene & polyethylene products. The Group has production facilities in 6 countries and distribution and trade companies in 5 countries. The Group operates a distribution network which extends to more than 80 countries.

Thrace Nonwovens & Geosynthetics S.A. member of Thrace Group, is seeking to fill the position of:

                                               IT Administrator

Position overview:

The job holder will be based in Xanthi.

Responsibilities:

• Dealing with incoming issues in a professional, courteous manner over the phone and via email. Taking ownership of issues and managing them in a logical and methodical manner.
• Correctly logging incidents and issues, categorizing and prioritizing them in line with team procedures.
• Conducting full and thorough diagnostics with end users to enable first time fault resolution.
• Ensuring all issues are progressed & cleared within SLA – escalating to other internal and external teams as needed.
• Managing issues through their entire lifecycle from the first point of contact through to resolution, proactively.
• Keeping the end-user informed of progress.
• Diagnosing and resolving problems to the end-users satisfaction.
• Identify and escalate repeated issues or service risks into service management teams.
• Administer and troubleshoot the following server issues:
  
  
  • Windows Server 2012/2016/2019: Active Directory, DNS, DHCP, etc.
  • Microsoft Office 365 tenant services.
  • VMWare ESX.
  • Backup solutions
  • Common Client/Server Applications including Office 365 suite.
    
    
• Administer and troubleshoot the following networking issues:
  
  
  • Firewalls and VPN
  • Routers/Switches
  • Internet-related problems
• Assist end-users in troubleshooting the following workstation, peripheral and mobile device issues:
  
  
  • Office 365
  • Windows 7/10/11
  • Standard and proprietary applications
  • Desktop and laptop hardware
  • Printers, scanners, fax devices
  • Mobile devices (iPhone, Android)
• Effectively troubleshoot and solve highly technical problems within a wide range of Company’s environments.
• High level of responsibility for time management and issue prioritization.
• Self-starter with the ability to identify and work issues within a ticketing queue while accurately documenting time spent for each case.

Requirements:

• Degree in the field of Information Technology.
• Proven comparable professional experience in a similar role will be considered as a plus.
• Very good knowledge of English
• Certifications will be considered as a plus
• High customer and service orientation
• Strong team and communication skills
• High level of initiative
• Solution-oriented way of thinking
• Can-do attitude
• Active team-player
• Driving License

We offer a competitive salary and benefits, along with excellent working conditions, ongoing training, and career opportunities in an industrial Group environment.

Applicants are kindly asked to send their CV at career@thraceplastics.gr, code IT013.

At Thrace Group we treat your CV with strict confidentiality, we respect your privacy, and we will use your private data solely for the purpose you have provided them. To learn about your rights please read our privacy policy: at https://www.thracegroup.com/gr/en/privacy-policy/