Eltrak S.A  is seeking to hire a Systems-ERP Operator

Job Summary: 

• The Systems-ERP  Operator is responsible for the IBM Power System:
• Manage and run standard jobs,
• Respond to error messages and resolve underlying issues,
• Maintain systems and device health for high volume printers,
• Maintain systems and device health for tape drives,
• Perform and manage backups,
• Operate system side software,
• Support Users,
• Perform IPLs,
• Escalate issues & problems to Vendors in order to resolve issues,
• Contact vendors for maintenance,
• Run jobs for ERP (e.g., invoices, reports, updates ) and distribute output as necessary,
• Be engaged with Company phones (Voip & Mobiles)
• Decisions are made within the guidelines set by the System Admin and the CIO

Essential Functions

• Monitoring and maintenance of the company's Host Systems & ERP infrastructure.
• Manage & troubleshooting employee ERP access across the organization.
• Be the first point of contact of the employees, when it comes to System Access and System related problems.
• Provide support including telephone coverage and troubleshooting at users’ desks when needed.
• Investigate System problems and trouble shoot activities and coordinate corrective action with the IT team.
• Maintain inventory of Mobiles and log of support calls in the companies help desk management system.
• Track and document diagnostic results.
• Any other task assigned by supervisor or management

Non-Essential Functions

• Maintain inventory of
• Assist in the ordering of hardware.
• Evaluate new versions of software and hardware
• Support special projects

Minimum Qualifications

• Experience: 2+ years experience as a Systems/ERP Operator or Degree in Computer Science or other related field support role
• Hands-on experience in Troubleshooting and technical experience related to O/S & ERP.
• Must be able to run jobs from established run sheets and maintain those run sheets.
• Ability to work evenings weekends and holidays when necessary.
• Developing & maintaining technical documentation is a must in this position.
• Skills/Abilities: Strong User support skills; Good oral and written communication skills; Ability to work effectively on a team and harmoniously with staff, fellow employees and user community; Skill in troubleshooting, analysis and problem solving.
• Speak and write English fluently.
• Education/Certification: Associate degree in Computer Science or related field, OR 2+ years of relevant experience

Prior HMC and Console experience will be considered and asset.

Prior experience on IBMi systems will be considered an asset.

The Company offers:

• Full-time employment 
• Friendly and fair work environment
• Continuous opportunities to grow and develop skills
• Additional Health - Pension coverage