DBC diadikasia, a leading management consulting firm in Greece, Southeast Europe and Brussels, is currently seeking to recruit a highly motivated professional, an IT Support Officer, to join and strengthen our dynamic team in Athens, aiming at the continuous improvement and enhancement of IT systems, operations, processes, applications and equipment and thus contributing to a secure, effective and efficient IT environment that supports the business needs and objectives.

Job responsibilities

• Setting up new equipment for users as needed (workstations, laptops, tablets, mobile phones)
• Manage user accounts in Active Directory, Office 365 and other cloud services
• Serve as the first point of contact for users seeking technical assistance (office or remote)
• Provide basic training and assist users in IT systems usage
• Contact suppliers/vendors for new equipment, repairs and maintenance
• Perform routine PC maintenance and updates for performance and security efficiency
• Record events and problems and their resolution in logs
• Monitor back ups
• Assist with documentation and training material
• Assist monitoring Internet service, firewalls, network (LAN, WLAN) and telephone systems
• Assist with software and hardware upgrades in IT infrastructure
• Identify and suggest possible improvements on procedures
• Initiate process improvements to better answer user demands
• Manage corporate website

Qualifications

• University Degree in Computer Science, Engineering
• Relevant Master’s Degree will be considered a plus
• Proficiency in English
• At least two years of proven working experience in a similar position
• Hands-on experience with computer networks, network administration and network installation, IT systems
• Excellent knowledge of Microsoft Windows, Android and IOS
• Very good knowledge of Microsoft Office 365 (SharePoint, Teams, OneDrive etc)
• Excellent organizational, communication and troubleshooting skills

The Company offers a competitive remuneration package and career development opportunities.

Only short-listed candidates will be contacted.

All applications will be kept strictly confidential.