Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Role:

• Ensure efficient remote diagnosis, timely qualification and resolution of complex hardware and system issues
• Update regularly technical knowledge according to business needs and participate in process, quality improvement and projects
• Handle ticket queue and group mailbox and perform and prioritize administrative requests according to contractual service guarantees
• Cooperate with other teams to provide additional instructions for repairs and qualify spare parts to solve all reported issues

Requirements:

• German C2
• Ability to quickly identify the needed part replacement and/or bug fix
• Deep knowledge of some more specific topics such as AD, accounts, etc.
• Experience with remote control tools

Benefits

• Buddy program.
• International environment.
• Job with purpose.
• Staff discounts.
• Unlimited employment contract.
• Private Life and Health Insurance.

Joining Hemmersbach, you will support our commitment to social responsibility. We prioritize 20% of our profits into our company owned organizations such as:
 

• Rhino-force.org: providing environmental protection for an endangered species
• Kids-family.org: taking care of children without parents in Poland and India, turning their shelters into homes.

Join our Team! Apply now and send us your CV IN ENGLISH!