• Team Leadership & Mentorship

-Oversee daily operations and allocate resources within the Technical Support team.

-Provide training, mentorship, and support to foster skills and performance.

-Lead by example, setting standards for client interactions, problem-solving, and professionalism.

• Technical Oversight & Problem Resolution

-Guide the team in diagnosing and resolving complex hardware, software, and network issues.

-Ensure standard processes are followed for installations, configurations, and maintenance of POS systems.

-Act as an escalation point for high-impact or challenging technical issues.

• Process Optimization & Improvement

-Identify opportunities for improving support workflows and procedures, optimizing client satisfaction.

-Encourage the use of data-driven decision-making to enhance support services and team performance.

• Customer Relations & Communication

-Maintain high levels of customer service, ensuring prompt and professional responses across all support channels.

-Collaborate closely with other departments to align support practices with customer needs and corporate objectives.

 

• Bachelor’s degree in Computer Science or related field.

• Demonstrated experience in technical support or IT, with at least 1-2 years in a supervisory role.

• Strong people management skills, with a focus on team development, communication, and performance management.

• Advanced understanding of Windows OS, networking concepts, and POS systems.

• Excellent troubleshooting abilities and the capability to resolve complex technical issues efficiently.

 

• Certifications such as CompTIA A+ or MCP.

• Experience in the hospitality sector or POS systems is a plus.

 

Your Benefits

💰Competitive remuneration package
❤️Private health insurance & pension plans
📖 Funded training & development opportunities